We're hiring! Customer Happiness Lead at Smart Nora
“You are amazing and I am tearing up with true gratitude for this help”.
“I want to work at a company like yours when I graduate.”
These are actual comments from Smart Nora customers that motivate us. If you also get a kick from helping people and making friends in the process, then we want to hear from you.
We are looking for an enthusiastic, self-starter with an entrepreneurial spirit for the Customer Happiness Lead. The successful candidate will spearhead Smart Nora’s customer experience program, acting as the main point of contact with Smart Nora customers.
Smart Nora develops consumer technologies for better sleep. Our team of designers and engineers developed Nora, the world’s first smart, contact-free, snoring solution. We have thousands of customers in over 75 countries and are rapidly growing our audience.
As the Customer Happiness Lead, you will be a crucial part of the team; your insights, feedback and understanding of customer needs and concerns, will drive every part of the business and will help the entire company innovate, taking our products to the next level. Essentially, you will be the team’s eyes and ears when it comes to interacting with Smart Nora’s customers.
We are a tight-knit team with major ambitions. This means that we have an open work environment and our style is more self-directed and not micro-managed. It also means we expect each other to take a lot of pride in our individual work and hold each other accountable.
If this sounds like you and you’re interested in being part of a fast growing startup with opportunities for growth and networking in the tech, design, hardware, IoT and consumer health communities, read on for how to apply.
SMART NORA TEAM (STANDING ON THE FAR RIGHT) AT THE NEW YORK STOCK EXCHANGE, BEFORE RINGING THE OPENING BELL. WE WON SHOPIFY'S BUILD A BUSINESS AWARD AND SPENT A WEEK WITH MENTORS IN NEW YORK.
Having human conversations with Nora’s customers through Zendesk, Social Media and other channels. You’ll be fielding questions from a global customer base on a number of issues: From product education and adoption, to troubleshooting and customer support
Advocate for customer needs across all teams and provide your much needed insights and feedback based on customer interactions
Develop framework to identify possible Nora brand ambassadors and champions. Growing audience on various communications channels and collaborating with the team’s Marketing Lead
Collaborate across teams, including Nora’s Operations Lead on building a customer experience infrastructure for the company
Learning a lot about sleep, snoring, designing for sleep in the digital age
2+ years experience in a customer, client or vendor facing role
Good understanding of the customer experience journey and how it can transform business; eager to to develop infrastructure to support customers
Excellent instincts, problem solving skills, and an ability to read in between the lines (because sometimes customers don’t always know exactly how to describe their problems or their needs).
Empathy and a unique ability to understand the needs of an international customer-base (ie: You have no problem speaking to customers whose first language isn’t English)
You are tech savvy and are comfortable using social media; bonus if you have experience growing audiences on social media and other channels
Strong project management and organizational skills
Commitment to building a global, sleep technology company
How to Apply:
Send your CV / Resume to firstname.lastname@example.org with the subject line: "Nora, Customer Happiness" and a response to these questions:
Tell us about your Customer Happiness philosophy in a few of sentences
What are 3 customer engagement initiatives you would be excited to implement with Smart Nora customers? This can be on any social media platform or on our website.
Applications are reviewed on a rolling basis. Those received by September 26 will be given priority.