Logistics Expert/Coordinator

About You
As part of the Operations team, you are a motivated self-starter with a strong understanding of global supply management in e-commerce and retail channels. You will be accountable for maintaining and evolving our shipping strategy from our global warehouses. You are very familiar with logistics and driving efficiencies across how we deliver our Smart Nora product to our customers.
About Us
We’re a sleep and wellness startup that is helping people gain more time, energy, and happiness to enjoy life.
Our first product is an inventive solution that improves the quality of life for thousands of people in more than 75 countries around the world. With more than 40% of the world’s population identifying as snorers, we have our work cut out for us!
We are an ambitious, tight-knit team, with an open work environment and a self-directed approach. Our team is made up of designers, technologists, and generalists with a wide range of experiences in delivering innovative solutions at home and abroad. We take pride in our individual work and hold one another accountable for producing great work. If you’re interested in joining a startup with strong ties to the tech, software/hardware design, IoT and consumer health communities, read on.
Essential Job Duties:
  • Lead all components of shipping and logistics including reporting on KPIs, communication with overseas vendor, and investigation on short ships or overships.
  • Accurately forecast Smart Nora store inventory at all times in stock of products, review the store on a daily basis and prepare replenishment orders.
  • Very strong communication skills, with the ability to coordinate with freight forwarders, warehouse staff and brokers to ensure paperwork, processes and payments are completed.
  • Managing carrier and vendor portals to ensure accurate and timely delivery.
  • Create and maintain vendor portals with updated product information and provide support with analytical activities to identifying cost and time saving opportunities related to logistics operations.
  • Optimize the company’s logistics operations to improve on shipping times, delivery experience and negotiations to reduce $/unit freight costs.
  • Understand, follow and evolve the Smart Nora reverse logistics process.
  • Identify trends in the industry to support transportation to emerging markets
You’ll bring all or some of the following: 
  • Transportation Industry and/or Logistics experience supporting growing companies through increasingly complex shipping solutions, 3-5 years relevant work experience with progressively larger responsibility
  • Ability to decompose large complex systems and find failure scenarios, with experience in e-commerce and retail focused logistics
  • Bachelor’s degree in either Engineering, Supply Chain Management, Business, Operations Management or similar field. PMP preferred
  • Strong communication and relationship-building skills, with experience in vendor management
  • Detail oriented and strong analytical skills with strong command of Microsoft and Excel
  • Strong written and verbal communication skills
  • Fluent in English
  • Fluency in Mandarin is not mandatory but considered an asset
  • Flexible, adaptable and a good team player
  • The ability to thrive in a fast-pace, deadline-oriented environment
  • Entrepreneurial spirit
    Please send an email with your CV to careers@smartnora.com with the subject line "Logistics Expert/Coordinator".